SMS Terms & Conditions

1. SMS Program Overview

Imperial Auto LLC ("we," "our," or "us") offers an SMS messaging program to provide you with convenient communication regarding your vehicle inquiries, quotes, appointment reminders, and promotional offers. By opting into our SMS program, you agree to receive text messages from Imperial Auto LLC at the mobile phone number you provided.

2. Opt-In and Consent

By opting into our SMS program, you:

• Expressly consent to receive automated marketing and transactional text messages from Imperial Auto LLC
• Agree that your consent is not a condition of purchase or use of our services
• Certify that you are the authorized user of the mobile phone number provided
• Acknowledge that you are at least 18 years of age
• Agree to these SMS Terms & Conditions and our Privacy Policy

Ways to Opt-In:

• Checking the SMS opt-in box on our vehicle inquiry form
• Checking the SMS opt-in box on our contact form
• Texting a keyword to our designated short code (when applicable)
• Providing verbal consent during a phone conversation with our representatives

3. Types of Messages

By opting in, you may receive the following types of SMS messages:

3.1 Transactional Messages

• Confirmation of your vehicle inquiry submission
• Vehicle quote notifications
• Appointment reminders and confirmations
• Transaction updates and status notifications
• Important service alerts and updates

3.2 Marketing Messages

• Promotional offers and special deals
• New service announcements
• Seasonal promotions and campaigns
• General updates about our business

4. Message Frequency

Message frequency varies depending on your activity and our promotional campaigns. You may receive:

• Transactional messages: As needed based on your inquiries and transactions
• Marketing messages: Approximately 2-4 messages per month

Message frequency may increase during special promotional periods. We reserve the right to adjust message frequency at our discretion.

5. Message and Data Rates

Message and data rates may apply. You are responsible for all charges from your mobile carrier related to text messages, including but not limited to standard messaging rates and data charges. Please contact your mobile carrier for information about your specific messaging plan and rates.

Imperial Auto LLC does not charge for SMS messages, but your carrier's standard message and data rates apply to all mobile messages sent to or from our SMS program.

6. Opt-Out Instructions

You can opt-out of receiving SMS messages from us at any time. Your opt-out is effective immediately, and you will no longer receive messages from us.

To opt-out, you can:

• Text "STOP": Reply with "STOP", "END", "CANCEL", "UNSUBSCRIBE", or "QUIT" to any message from us
• Email us: Send an opt-out request to [email protected] with your phone number
• Call us: Contact us at +1 (609) 960-4207 to opt-out

After you opt-out, you will receive one final confirmation message acknowledging your opt-out request. You will not receive any further messages unless you opt-in again.

7. Help and Support

For assistance with our SMS program, you can:

• Text "HELP": Reply with "HELP" or "INFO" to any message for more information
• Email: [email protected]
• Phone: +1 (609) 960-4207

Our customer support team is available Monday through Friday, 9:00 AM - 6:00 PM EST.

8. Supported Carriers

Our SMS program is supported by all major U.S. mobile carriers, including but not limited to:

• AT&T
• Verizon Wireless
• T-Mobile
• Sprint
• U.S. Cellular
• Boost Mobile
• Cricket Wireless
• MetroPCS
• Virgin Mobile
• And other major carriers

Carriers are not liable for delayed or undelivered messages. If you change mobile carriers or phone numbers, you will need to re-opt-in to continue receiving messages.

9. Message Delivery

While we strive to deliver all messages promptly, we cannot guarantee the delivery of every message. Message delivery may be affected by:

• Network congestion
• Mobile carrier technical issues
• Device compatibility
• Signal strength and coverage
• Device settings or spam filters

Imperial Auto LLC is not responsible for delayed, failed, or misdirected messages.

10. Privacy and Data Protection

Your privacy is important to us. Information collected through our SMS program is subject to our Privacy Policy. By participating in our SMS program, you acknowledge that:

• We will collect and store your mobile phone number
• We may collect information about your message interactions
• Your information will be used as described in our Privacy Policy
• We will not sell your phone number to third parties
• We implement security measures to protect your information

For more information about how we handle your data, please review our Privacy Policy.

11. Prohibited Activities

By using our SMS program, you agree not to:

• Use the service for any unlawful purpose
• Send spam, abusive, or harassing messages
• Impersonate another person or entity
• Interfere with or disrupt the SMS service
• Attempt to gain unauthorized access to our systems
• Use automated means to interact with the service

We reserve the right to terminate your access to our SMS program if you violate these terms or engage in prohibited activities.

12. Disclaimer of Warranties

OUR SMS PROGRAM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

• The SMS service will be uninterrupted or error-free
• Messages will be delivered in a timely manner
• The service will meet your specific requirements
• Any errors or defects will be corrected

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IMPERIAL AUTO LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

• Your use or inability to use the SMS service
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission
• Any bugs, viruses, or malicious code transmitted through the service
• Any errors or omissions in any content or messages
• Delayed or failed message delivery

14. Changes to SMS Terms

We reserve the right to modify these SMS Terms & Conditions at any time. Changes will be effective immediately upon posting on this page. We will notify you of material changes via SMS or email. Your continued participation in the SMS program after changes are posted constitutes your acceptance of the revised terms.

15. Program Termination

We reserve the right to suspend or terminate the SMS program or your participation in it at any time and for any reason without notice. We may also modify the program's features, functionality, or availability at our discretion.

16. Governing Law

These SMS Terms & Conditions shall be governed by and construed in accordance with the laws of the State of New Jersey and the United States, without regard to conflict of law principles.

17. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Contact Information

If you have any questions or concerns about our SMS program or these terms, please contact us: